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How we work

We work on your system,
not your to-do list.

We come in, find what's costing you, fix it properly and teach your team to keep it that way. We don't stick around writing your weekly emails, but we're happy to come back for the next big thing.

Step 1 of 3

Audit

We look at the whole system: code, speed, the shopper experience, SEO, merchandising, marketing integrations, your apps and what they cost, and where the gaps between your partners are breaking.

Typical timing[X weeks]
Who's involvedUs, plus an hour or two of yours
What you walk away with
  • An honest read on the whole system
  • A list of fixes ranked by profit impact
  • What to stop doing, and what to stop paying for
  • A walkthrough with your team

Got a team, or is it mostly you?

Same audit, same standards. The hand-over is shaped around who's there to receive it.

We have a team

The full hand-over

  • Working sessions with the people who'll own it
  • Operating playbook, app checklist and pre-launch checks
  • A reporting view that shows margin, not just conversion
  • How to brief and judge future agencies and freelancers
It's mostly me

The lighter version

  • A shorter playbook with the few checks that matter most
  • One working session instead of a series
  • A shortlist of who to hire for the day-to-day
  • A check-up booked in for later in the year

We leave. We also come back.

01

Check-ups

A health check once or twice a year, re-ranked against profit.

02

Ongoing improvement

A rolling program of fixes, builds and tests. System work, not production.

03

On-call review

A second pair of eyes before a new app, redesign, agency or big promo.

04

The next project

A migration, a new market, a new feature or a rebuild.

Start with the audit.

An honest read on the whole system, with fixes ranked by what they're worth.

Book an audit